At MAKATO, we strive to deliver quality products and a satisfying shopping experience. If you face an issue with your order, we are here to help.
Returns and Exchanges
As MAKATO deals in food and snack products, returns and exchanges are generally not accepted for products that have been delivered correctly and are in good condition, due to food safety and hygiene considerations.
However, we will review requests involving:
- Products received in a damaged condition.
- Incorrect products delivered.
- Missing items in an order.
- Products that are expired or have a quality issue at the time of delivery.
Eligible requests will be reviewed on a case-by-case basis.
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Reporting an Issue
If you receive a damaged, incorrect, missing or defective product, please contact our customer support team within 48 hours of delivery.
Please provide:
- Your order number.
- A description of the issue.
- Clear photographs or an unboxing video, where available.
- Any other information reasonably required to verify the issue.
Please retain the product and its original packaging until your complaint has been reviewed.
The 48-hour reporting period is intended to help us investigate delivery-related issues. It does not exclude any rights or remedies available to you under applicable law.
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Refunds
If your complaint is approved, MAKATO may offer an appropriate remedy, which may include a refund, replacement or another mutually agreed resolution, depending on the circumstances and applicable law.
Approved refunds will generally be processed to the original payment method. The time taken for the amount to reflect in your account may depend on your bank, payment provider or payment gateway.
Where a refund is due, we will communicate the applicable processing timeline.
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Order Cancellation
Cancellation requests may be accepted if the order has not yet been processed or dispatched.
Once an order has been dispatched, cancellation may not be possible. However, this does not affect any rights you may have under applicable law.
If an order is cancelled successfully, any eligible refund will be processed to the original payment method.
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Non-Delivery and Failed Deliveries
If your order has not arrived within the estimated delivery period, please contact our customer support team with your order details.
If an order cannot be delivered due to an issue attributable to MAKATO or its delivery partner, we will review the case and provide an appropriate resolution.
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Contact Us
For refund, return or cancellation assistance, please contact:
Brand: MAKATO
Email: info@makato.in
Phone/WhatsApp: 9321576804
Customer Support Number : 7021261117
Business Address: R. No 25, Tripathi Bhuvan – 2, Aarey Road, Goregaon West, Mumbai ( Mah. )- 400062
MAKATO reserves the right to verify claims and investigate suspected misuse of this policy, subject to applicable law.