Welcome to the MAKATO website. These Terms and Conditions govern your access to and use of our website and the purchase of products offered through it. By accessing our website or placing an order, you agree to these terms.

Please read them carefully before using our services.

1. About MAKATO

MAKATO is a consumer food and snacks brand offering products such as Popped Chips, Protein Mix and Prookies, along with other products that may be introduced from time to time.

References to “MAKATO”, “we”, “our” or “us” mean the business operating the MAKATO brand. References to “you” or “your” mean any person visiting our website or purchasing our products.

2. Eligibility

By using this website or placing an order, you confirm that you are legally capable of entering into a binding agreement under applicable Indian law. If you are placing an order on behalf of another person or entity, you confirm that you are authorised to do so.

3. Product Information

We make reasonable efforts to display accurate product descriptions, images, prices, ingredients, nutritional information and other relevant details.

However:

• Product images are for illustrative purposes and may differ slightly from the actual packaging.
• Packaging, presentation and product availability may change from time to time.
• Ingredients, allergen declarations, nutritional information and other product details should be checked on the actual product label before consumption.

Please read the product packaging carefully, especially if you have food allergies, dietary restrictions or specific nutritional requirements.

4. Pricing and Payments

All prices will be displayed in Indian Rupees (INR), unless otherwise stated.

Applicable taxes, delivery charges and other fees will be displayed at checkout, where applicable.

We reserve the right to correct pricing or listing errors and update prices prospectively. If a material error affects an order already placed, we will contact you to determine an appropriate resolution in accordance with applicable law.

Payments must be completed using the payment methods made available on the website. Orders may be subject to payment verification.

5. Orders and Acceptance

Placing an order constitutes an offer to purchase the selected products. An order confirmation does not necessarily mean that the order has been finally accepted or dispatched.

We reserve the right to decline or cancel an order where reasonably necessary, including in cases of product unavailability, payment failure, suspected fraudulent activity or material listing errors. Where payment has been collected for an order that is cancelled, any applicable refund will be processed in accordance with our Refund, Return and Cancellation Policy and applicable law.

6. Shipping and Delivery

Delivery estimates are provided for guidance and may vary depending on the delivery location, courier availability, weather, operational conditions and other circumstances beyond our reasonable control.

You are responsible for providing accurate shipping details and contact information. MAKATO will not be responsible for delays arising from incorrect or incomplete information supplied by you, subject to applicable law.

If your order is delayed, damaged or not delivered, please contact our customer support team.

7. Returns, Refunds and Cancellations

Returns, refunds and cancellations are governed by our Refund, Return and Cancellation Policy, which forms part of these Terms and Conditions.

Nothing in that policy is intended to limit any consumer rights or remedies available under applicable law.

8. Food Safety and Consumption

Please follow the storage, handling and consumption instructions printed on the product packaging.

Do not consume products that appear tampered with, have damaged safety seals, are past their expiry or use-by date, or show signs of spoilage. Contact our customer support team if you identify a potential product quality or safety issue.

Product suitability may vary depending on individual dietary requirements, allergies and preferences. Please review the ingredient and allergen information before consumption.

9. Intellectual Property

All website content, including brand names, logos, product designs, photographs, graphics, text, illustrations and other materials, is owned by or licensed to MAKATO and is protected by applicable intellectual property laws.

You may not reproduce, modify, distribute, publish or commercially use our content without prior written permission, except where permitted by law.

10. Website Use

You agree not to:

• Use the website for any unlawful or fraudulent purpose.
• Attempt to interfere with the website’s operation, security or availability.
• Introduce malicious software or attempt unauthorised access.
• Copy or misuse website content, branding or intellectual property.
• Submit false, misleading or unauthorised information.

We may restrict or suspend access where necessary to protect our website, customers or business, subject to applicable law.

11. Third-Party Services and Links

Our website may contain links to third-party websites or use external services, including payment gateways and delivery partners.

These services may be governed by their own terms and privacy policies. MAKATO does not control independent third-party websites and is not responsible for their content or practices, except to the extent responsibility cannot be excluded under applicable law.

12. Limitation of Liability

To the extent permitted by applicable law, MAKATO will not be liable for indirect or consequential losses arising from the use of the website or delays caused by circumstances beyond our reasonable control.

Nothing in these Terms and Conditions excludes or limits liability for matters that cannot legally be excluded or limited, including applicable consumer rights, statutory remedies or liability arising from fraud or other legally non-excludable conduct.

13. Privacy

Your personal information will be handled in accordance with our Privacy Policy and applicable Indian data protection and consumer laws.

Please review the Privacy Policy to understand how information is collected, used, stored and shared.

14. Changes to These Terms

We may update these Terms and Conditions from time to time. Updated terms will be published on this page with a revised “Last Updated” date.

Changes will apply as permitted by applicable law and will not retrospectively remove rights that have already accrued to you.

15. Governing Law and Disputes

These Terms and Conditions are governed by the laws of India.

Any disputes will be handled by the competent courts or authorities in accordance with applicable law. Nothing in this clause restricts your right to approach a consumer commission or other authority that has jurisdiction under applicable law.

16. Contact Us

For questions about these Terms and Conditions, please contact:

Brand: MAKATO
Email: info@makato.in
Phone/WhatsApp: 9331576804
Customer Support no : 7021261117
Business Address: R. No 25, Tripathi Bhuvan – 2, Aarey Road, Goregaon West, Mumbai ( Mah. )- 400062